VST has extensive and detailed operating procedures, working practices and instructions. These are applied to all aspects of the business from planning and implementation to dispatch. Every area is audited both internally by our QA Team and externally by both Consultants and as part of our ISO certifications. However, in a fast and changing world at VST we also understand that things can change and not everything is within our control.
As such we have developed comprehensive Business Continuity (BC) and Disaster Recovery (DR) strategies to help us deal with any such changes. All of our Standard Operating Procedures are accompanied by Emergency Operating Procedures that outline what to do should any part encounter difficulties or delay. These “EOP” are reviewed and tested as part of our auditing schedule to ensure that they are fit to meet the changing needs of our business and to assist in our delivery of SLAs.