How We Work

Choosing to outsource the production of alternative format communications will lower your operational costs, reduce risk and meet the most demanding SLAs.

We provide a full alternative format solution, which includes the secure receipt of data, accurate processing of files, quality printing services, rapid despatch and comprehensive reporting. Our entire operation has been established to support the needs of you and your customers.

Our mission is to consistently deliver a highly responsive, reliable and accurate alternative format transcription service. Our service is extremely flexible and contracts can be tailored to satisfy individual requirements.


Files can be received in a large variety of formats. Electronic files can be transferred via our secure servers or hard copies can be faxed or sent by post.


A dedicated account manager is assigned to each contract to ensure files are processed in a timely fashion and to the highest quality.


Our advanced IT systems enable us to transcribe files quickly, accurately and securely to provide total peace of mind and customer satisfaction. All files are rigorously and stringently checked and proofed for quality assurance.


Our in-house printing division will produce the materials you require to the highest standards. We operate advanced printing equipment that produces quality embossed Braille and Moon documents, and full colour printed materials.


All materials are despatched directly to the end user. All items are collected directly from our premises.


All data and contract requirements are tracked using our robust processes to provide comprehensive reporting, as required.