 VST offers a full service to our Clients from receipt of information through the processing and distribution to account reporting. It is our aim to provide our Clients with everything that they require including dedicated account management resource to ensure that our Clients can be secure in the knowledge that their customers are receiving the highest levels of service possible.Thanks to our investments in IT VST is able to receive documents in a wide variety of ways and with our dedicated software development team can work with Clients to provide the most effective solution for them. Transcription has traditionally relied on manual process that evolved from its history as a cottage industry. The majority of providers emanated originally from the voluntary sector. However, there are now increasing moves towards automation.
The aim here is to improve the service offered by lowering cost, reducing risk and speeding up turnaround. VST uses a number of exciting innovations to offer the best possible service to our customers, and visually-impaired end-users.
These technologies improve service by: - Making transcription more cost effective
- Reducing the risk of typing errors
- Reducing delay for the end-user
- Reducing security risk
Putting the compliance issue to the Disability Discrimination Act aside, VST understands the customer-relationship dynamic, and our aim is to ensure that visually-impaired customers are provided with an equal standard of service.
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