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Frequently Asked Questions |
What are the limits on the materials that we have to produce?
Any company providing a product or service is required, by the Disability Discrimination Act, to be proactive rather than reactive. There is a duty to consider all the ways in which you provide information and make sure that is accessible to everyone. In short any materials that you produce and send out to customers existing or potential must include those with a Visual Impairment. Special offers, adverts, or general update materials must be available and sent out in the format of the customer’s choice. The Act does not limit the communication spectrum.
What are alternative formats?
VST can transcribe your information into Braille, Modified Large Print and Audio. In addition we offer a foreign language translation service, Easy Read for those people with learning difficulties and British Sign Language DVDs for those with a hearing impairment.
What is a reasonable adjustment?”
In terms of reasonable adjustment there are no hard and fast rules, no single solution. However, the production and availability of materials in the format selected by the customer and available across all communications is a good start.
As a general rule the more important the information the more vital that it is available quickly in alternative formats. For example:
- A change to an existing service which some or all customers will need to be aware of in order to take action.
- Essential information such a labelling, safety notices, evacuation procedures.
- Information from which important decisions will be made.
- Contracts.
- Confidential of personal information.
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