VST and IT

Transcription has traditionally relied on manual processes. However, manual processes create a number of issues. Humans work slowly and are prone to mistakes. Even with rigorous QA processes, transcription using traditional methods can be costly, slow and there are risks of errors. In a competitive world, companies need to offer the best possible end-user experience. Through our network of contacts with end-users, VST realise how frustrating it is for people to receive their bills later than everyone else. We also understand the difficulties this can cause a company internally as well as issues surrounding customer service levels.

Why Does Technology Matter?

VST’s view of technology is that it is there to be positively used for enhancing the quality of service for the customer as well as the experience for visually-impaired end-user.

Through the successes achieved to date, VST know that technology-innovations have the potential for improving service by:

• Making transcription more cost effective
• Reducing the risk of typing errors
• Reducing delay for the end-user
• Reducing security risk

Clearly, computers can work much faster than humans, can work without making mistakes. And if fewer hands touch a document and fewer eyes see it, then security becomes less of a risk.

A wide range of choice

VST use a range of unique, exciting and flexible innovations to offer customers the best possible service:

• Data transfer solutions
• Electronic extraction
• Scanning
• Itemisation Transformation Tool (ITT)
• Automated Transcription System (ATS)
• Data Input Made Easy (DIME)